Terms of Service

By accessing or using the Regenerative Pain & Spine Portal ("Portal") operated by Regenerative Pain & Spine ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you are not authorized to use the Portal. These Terms constitute a legally binding agreement between you and Regenerative Pain & Spine.

The Portal is a secure clinical operations platform designed to support HIPAA-aligned administrative, technical, and operational safeguards for authorized users who need to:

• Manage patient cases and coordinate care across providers and locations
• Access and review clinical records, appointments, and treatment information
• Communicate through secure, encrypted messaging between internal staff and external legal representatives
• Upload, review, and share medical documents securely
• Generate operational reports and analytics for clinical management
• Access an AI-powered assistant for clinical operations queries

• Access to the Portal is granted only to individuals who have been specifically authorized by Regenerative Pain & Spine administration. The Portal is not open for public registration.
• You must be at least 18 years of age to use the Portal.
• You are responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication devices, and for all activity that occurs under your account.
• You must not share, transfer, or disclose your login credentials to any other person under any circumstances.
• You must notify Regenerative Pain & Spine immediately at info@carejourneypro.com if you become aware of any unauthorized use of your account or any other breach of security.
• Multi-factor authentication (MFA) may be required for certain roles and must not be disabled or circumvented.

When using the Portal, you agree to:

• Use the Portal only for its intended clinical and operational purposes
• Access only the data and records you are authorized to view based on your assigned role
• Comply with all applicable federal, state, and local laws and regulations, including HIPAA
• Report any suspected security incidents, data breaches, or unauthorized access immediately

You agree not to:

• Access, use, or attempt to access data or records you are not authorized to view
• Share, export, copy, print, or transmit Protected Health Information (PHI) outside of the Portal except as explicitly authorized by Regenerative Pain & Spine
• Attempt to gain unauthorized access to any part of the Portal, its servers, databases, or connected systems
• Introduce viruses, trojans, worms, malware, or any other harmful or malicious code
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Portal
• Use the Portal to transmit unsolicited communications or spam
• Interfere with or disrupt the integrity or performance of the Portal or its infrastructure
• Use automated scripts, bots, or scrapers to access the Portal
• Take screenshots, recordings, or copies of screens containing PHI unless specifically authorized

The Portal processes, stores, and transmits PHI as defined under HIPAA. By using the Portal, you acknowledge and agree that:

• You will handle all PHI in accordance with HIPAA regulations and Regenerative Pain & Spine's privacy policies
• You will access PHI only on a minimum necessary basis appropriate to your role
• You will not disclose PHI to any unauthorized person or entity
• All access to PHI is logged and subject to audit by Regenerative Pain & Spine
• Violations of PHI handling requirements may result in immediate termination of access and may be reported to regulatory authorities

The Portal is an operational and administrative tool for clinical case management, care coordination, and communication. The Portal is not intended to provide medical advice, diagnosis, or treatment recommendations. Information displayed in the Portal should not be used as a substitute for professional medical judgment.

Clinical decisions must be made by licensed healthcare providers based on their professional judgment, direct patient evaluation, and the complete medical record. Regenerative Pain & Spine does not guarantee the accuracy, completeness, or timeliness of any information displayed in the Portal.

Many users access the Portal in their capacity as a workforce member of a Business Associate (such as a law firm, billing partner, or other authorized organization) under HIPAA. By accessing the Portal you confirm, on behalf of your organization, that:

• Your organization has executed a Business Associate Agreement (BAA) with Regenerative Pain & Spine, or is a workforce member of an entity that has done so, OR your organization is a covered entity treating the same patient under HIPAA Treatment, Payment, and Healthcare Operations (TPO).
• You have completed your organization's required HIPAA privacy and security workforce training (45 CFR § 164.530(b), § 164.308(a)(5)) within the last twelve (12) months.
• Your organization will promptly notify Regenerative Pain & Spine, by email to info@carejourneypro.com, whenever a workforce member with Portal access leaves the organization or changes role, so their access can be revoked.
• Your organization is responsible for the device, network, and physical security of any system used to access the Portal, including endpoint protection, screen-locking, and the prohibition of access from public or shared computers.

External attorneys and law-firm staff acknowledge that PHI accessed through the Portal is provided exclusively for the representation of the patient on whose case they are working, and may not be disclosed to clients adverse to the patient, opposing counsel, or any third party except as required by law, court order, or with the patient's written authorization.

Every authentication event and every access of Protected Health Information through the Portal is logged in an append-only audit record that retains, at minimum: timestamp, user identifier, user role, source IP, action taken, resource accessed, and outcome. Audit records are retained indefinitely.

Regenerative Pain & Spine reviews audit records periodically and on demand. Anomalous access patterns may trigger automated alerts, account suspension, and a written explanation request to the user and their organization. Filing a false explanation, or tampering with audit records, is grounds for immediate termination of access and may be reported to regulatory authorities and to the user's organization.

The Portal, including but not limited to its design, source code, user interface, features, functionality, documentation, and all content created by Regenerative Pain & Spine, is the exclusive property of Regenerative Pain & Spine and is protected by copyright, trademark, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Portal solely for its intended purpose during the period of your authorized access. This license does not include the right to sublicense, modify, adapt, or create derivative works based on the Portal.

Your use of the Portal is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your information. By using the Portal, you acknowledge and consent to the data practices described in the Privacy Policy.

We strive to maintain the Portal's availability but do not guarantee uninterrupted, timely, secure, or error-free operation. We reserve the right to modify, suspend, or discontinue any feature or functionality of the Portal at any time, with or without notice. We may perform scheduled maintenance that temporarily affects Portal availability.

To the maximum extent permitted by applicable law, Regenerative Pain & Spine, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to:

• Your use of or inability to use the Portal
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from the Portal
• Any errors, inaccuracies, or omissions in any content or data available through the Portal

In no event shall our total liability exceed one hundred dollars ($100.00).

You agree to indemnify, defend, and hold harmless Regenerative Pain & Spine, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your misuse of the Portal, or your violation of any applicable law or regulation.

Regenerative Pain & Spine reserves the right to suspend or terminate your access to the Portal at any time, with or without notice and with or without cause, including but not limited to:

• Violation of these Terms or any applicable policy
• Suspected unauthorized access or misuse of the Portal
• Termination of your employment or contractual relationship with Regenerative Pain & Spine or an authorized organization
• Any conduct that Regenerative Pain & Spine reasonably believes may cause harm to the Portal, its users, or patients

Upon termination, your right to access the Portal will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, limitation of liability, indemnification, and governing law.

Any dispute arising out of or related to these Terms or your use of the Portal shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, or through litigation in the courts specified below.

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois for the resolution of any disputes arising out of or relating to these Terms or your use of the Portal.

Regenerative Pain & Spine is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and Section 504 of the Rehabilitation Act. If you experience any accessibility barriers while using the Portal, please contact us so we can provide assistance or make accommodations.

If any provision of these Terms is held to be invalid, unenforceable, or illegal, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Regenerative Pain & Spine regarding your use of the Portal and supersede all prior or contemporaneous communications and proposals, whether oral or written.

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Portal or via email to your registered email address at least thirty (30) days before they take effect. Your continued use of the Portal after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must discontinue use of the Portal.

For questions, concerns, or notices regarding these Terms of Service, please contact us: